Sound familiar?
A missed call, four messages, a scrap of paper and a driver. For two pasties.
The way it is now
Missed call from María · 13:02
María: Tried calling you. Can you save me 2 tuna empanadas for 14:00?
You to María: Sure! Picking them up, or shall we bring them over?
María: Bring them over, please. 12 Calle Mayor.
María · 2 tuna empanadas · 14:00 · 12 Calle Mayor · delivery
You to Pepe: Can you come by at 13:45 for a delivery?
Pepe, delivery: OK, see you then.
You to María: María, it is on its way now.
With takeit
One order. Complete. With its time and within your hours. No calls, no paper, and an email to let you know.
One tool. Not six.
The phone, the notebook, the card machine, the paper diary, WhatsApp and the spreadsheet. With takeit it all lives in one place. What comes in on one side, you see on the other.
Your website
Your menu with photos and prices. Customers order for pickup, delivery or from the table.
What your customer seesYour counter
A till on the tablet. Cash or your card machine, and when you close you know whether the drawer adds up.
How you take paymentYour bookings
If you take appointments, people book from your website at any hour. You just see them.
How they bookYour panel
Orders as they come in, your team, your customers and your numbers. From your phone too.
An ordinary day
Your customers won't download an app
No need. Your website opens in the phone's browser like any page, and they order right there.
Nothing to download
It opens in the phone's browser. If they like, they add it to the home screen.
- Phone browser
- Home screen
However suits them
Pickup, delivery or in store. At the table they scan its QR code and order without getting up.
- Pickup
- Delivery
- In store
- From the table
Now or later
As soon as possible or at the time they choose. They pay online or on collection.
- As soon as possible
- At a set time
- Pay online
- Pay on collection
They know how theirs is going
On their phone they see whether you've accepted it, whether it's being made or whether it's ready. No calling you to ask.
- Step by step
- Phone alert, if they ask
And at the counter, the same
Someone walks in. You ring them up on the tablet, with the menu you've already set up. Nothing to copy into another program.
You take payment as always
Cash, your usual card machine, or half and half. It tells you the change. And it sells even when your website is outside its hours or paused: whoever is standing in front of you always gets served.
If the wifi drops, you keep selling
You set the tablet up once, online. If the internet cuts out later, the sale is kept on it and sent by itself when it's back. While the cut lasts, you keep taking payment.
A drawer that adds up
One till or several. You open with your float and close by counting notes and coins. An X report whenever you like, the Z when you close. If it doesn't add up, it suggests where to look.
Tables, diners and courses
Several bills open at once. At a table you note what's whose and whether it goes out all together, by courses or to share. With notes for the kitchen, discounts, and a price you type in for whatever changes every day.
A slip for the kitchen
When you take payment, a kitchen slip can print with the receipt. No prices, and it says whether it's paid. Plus a copy for you.
Your printer and your drawer
Plug in your receipt printer by USB, Bluetooth or cable from Chrome or Edge, or use a Star or Epson network printer. And on a cash sale, the drawer can open by itself.
Nobody looks at the queue. We do.
Hardly any small shop thinks about how it serves. And the queue grows. It spills into the street. The neighbours complain. A queue that moves keeps the customer happy and makes room for the next one.
How you serve: one queue for everything. You order, wait, pay and collect without moving.
What happens to the queue:The person behind you can't move until you leave.
- It all happens in the same spot: ordering, waiting, paying and picking up the bag.
- While the kitchen makes yours, you are still there taking up the spot.
- And behind you waits someone who only came to collect and needed none of that.
- Serving whoever ordered ahead first helps a lot here. For that you need to know who they are.
The counter, drawn: one bar and, on this side, one station (Order · Pay · Collect). On the far side, the kitchen, which the phone's order reaches on its own. Someone who walks in joins at Order · Pay · Collect. Someone who ordered ahead joins at Order · Pay · Collect. Someone who ordered and paid joins at Order · Pay · Collect.
How you serve: two queues: you order and pay in one, you collect in the other.
What happens to the queue:Whoever is waiting steps aside and the queue keeps moving.
- You order and pay in one go, with no going back to the queue.
- Whoever already paid on their phone goes straight to collect.
- Take payment on the phone: if they pay here, they go back into everyone's queue.
- With this mix of customers, neither of the other two does it better.
The counter, drawn: one bar and, on this side, 2 stations (Order · Pay; Collect). On the far side, the kitchen, which the phone's order reaches on its own. Someone who walks in joins at Order · Pay. Someone who ordered ahead joins at Order · Pay. Someone who ordered and paid joins at Collect.
How you serve: three queues: one to order, one to pay and one to collect.
What happens to the queue:You split the counter in three and gain nothing.
- Whoever walks in queues three times instead of twice.
- Only people who didn't order ahead use the ordering queue: it sits half empty.
- The same staff, spread across three spots instead of two.
- It comes out worse than the other two, whatever you try down here.
The counter, drawn: one bar and, on this side, 3 stations (Order; Pay; Collect). On the far side, the kitchen, which the phone's order reaches on its own. Someone who walks in joins at Order. Someone who ordered ahead joins at Pay. Someone who ordered and paid joins at Collect.
- 1 queue
- 2 queues
- 3 queues
Across, the rush from start to finish. Up, the people waiting. The lower the line goes, the better.
A drawn example, not the measurement of your shop: the same people walk in across all three and the same staff serve them. How many queues suit you depends on who comes through your door — and of the ones who order ahead, takeit tells you how many they are and when.
If you take appointments, stop taking them by phone
Hair, beauty, a workshop. Your customers choose the service, who with and what time. And they only see the hours you really have free.
They book from your website
At any hour, in the middle of the night too. They pick the service and the person, or say they don't mind who. Two people can't take the same slot.
You confirm them, or they confirm themselves
Whichever you prefer. And the ones people ask for by phone or at the counter, you add yourself, in the same calendar.
We remind them
An email beforehand, when you say: an hour, a day, a week. And a phone alert for whoever asks for it.
Moving one is no hassle
Change the time or the person and your customer gets an email with the new one.
The appointment becomes a sale
When you charge it, it goes into your till and your numbers like any sale. And if they pay ahead, that works too.
Holidays and sick days
Note when someone on your team is away and their hours don't show those days. The appointments they already had stay put, for you to move.
Your trade stays the same. The hassle goes.
Any day in your shop, step by step: how they order, how you make it, how you hand it over and how you get paid.
Today: The phone rings while you're serving and the order ends up on a scrap of paper. If it does.
With takeit:They order from your website, only when you're open, and every order arrives complete.
- Your menu on your website: they pick size, extras and filling, so there is nothing to ask.
- You set the hours. Outside them no order gets in, however hard someone tries.
- Orders for another day, as far ahead as you allow.
- Busy day? Stop taking orders and open up again whenever you like.
Today: You decipher your own handwriting and try to remember who ordered what, and for when.
With takeit:Orders show up on your screen by themselves and you move them along as they go.
- They arrive without reloading anything and, if you like, with an email for each one.
- In columns: new, accepted, preparing and ready. One glance tells you what is next.
- Every order has its clock: time left until its slot, or how long it has been waiting.
- Your customer sees how theirs is going, without calling to ask.
Today: You look for someone to take it, take cash and write down who owes you what.
With takeit:You choose how you hand orders over and, for each way, how you get paid.
- Pickup, delivery or in-store: turn on only what you offer.
- You deliver yourself, by postcode and with your price for each zone. With your own people or, where there are some in your area, with couriers who work with takeit.
- For each one, online card payment or in person on handover.
- Refunds from your sales history, and a PDF invoice for every order.
Today: The menu on the board, the accounts in a notebook, and everything depends on you.
With takeit:Menu, hours, team and sales, from the phone you already have.
- Your menu with photos and sections. Sold out? Hide it without deleting it.
- Your team gets their own access. And you choose, box by box, what each person can see and what they can touch.
- Charts of your takings, your best sellers and what time people order.
- Your customers, how much each one has spent and what they think after ordering.
Your shop. Your customers. Your money.
No shop window with your competitors next door, and nobody keeping what's yours. On your website, only you sell.
Your name, not ours
Your website, your emails, your receipts and the app your customers put on their phone carry your name and your logo. takeit only shows up where the law says who provides the service.
On your own domain (yourbusiness.com)
Dressed up for every season
At Halloween, Christmas, Valentine's or Black Friday, your website changes colour by itself. We do it. Your name, your logo and your photos stay as they are.
The money goes to your account. Straight.
What customers pay by card goes to your own Stripe account. It doesn't go through us, and we don't keep a percentage of every order.
So they come back
Every euro they spend is a point, and you decide what each reward costs. Points for bringing a friend. And promotions whenever you like.
More than one shop?
You run them all from the same account. Each with its own menu, hours, till and team. You switch between them with a tap.
On the phone you already have
Nothing to buy, nothing to install. Phone, tablet or computer: whatever you have to hand.
From the application to your first order
Four steps. No need to know about websites or to hire anyone.
Step 1: You ask for your invitation
A few questions about your business. If it fits, we invite you.
Step 2: We set it up with you
Your menu with photos, your hours and how you get paid. The panel tells you what's still missing and every screen has its own help. And if you get stuck, you're not on your own.
Step 3: You see it before anyone else
Before you publish it, you look at it. And you send a link to whoever you like so they can try it. When you're happy, you publish it.
Step 4: And the orders start coming in
They appear on your screen by themselves. You accept them, make them and mark them ready. Your customer sees how theirs is going.
What you're probably wondering
Said plainly, no small print.
How much does it cost?
We're in early access and starting with a few businesses. We talk price with you when we invite you. What there isn't is a commission per order: the money from your sales goes to your account.
Do I have to buy anything?
No. The phone, tablet or computer you already have will do. You take cards on your usual card machine. And if you want to print receipts, you plug in your printer.
Do my customers have to download an app?
No. Your website opens in the phone's browser. If they like, they add it to their home screen, with your name and your logo.
What if the internet goes down?
The till keeps selling on the tablet you've set up to work offline. Sales are kept on it and sent by themselves when the connection is back. To order on your website, your customers do need the internet, of course.
Who collects the money?
You do. What they pay by card on your website goes to your own Stripe account, and what you take at the counter goes in your till. takeit doesn't touch that money.
Can I use my own domain?
Yes. You connect it from your settings, we check it and your website moves there. If you don't have one, you start with an address with your name at the front.
I don't deliver. Is it for me?
Yes. Turn on only what you do: pickup, in store or at the table. And if one day you deliver, you do it with your own people or, where there are some in your area, with couriers who work with takeit.
Invitation only
It's not for everyone
We're starting with a few businesses, on purpose: so we can really help you get set up. Fill in a short application and, if it fits, we'll invite you.
Just a few taps: what business you have, where it is and how customers order today.
- Pickup, delivery or in store
- Orders from the table by QR
- Pay online or on collection
- Orders for another day
- A till on your tablet
- Sell without internet
- X and Z reports
- Printer and cash drawer
- Bookings from your website
- Appointment reminders
- Points and promotions
- Permissions per person
- Invoices for your orders
- Customer feedback
- Your own domain